We strive to preserve the integrity of our clients and debtors throughout the collection process by upholding the highest ethical, professional, and customer service standards.
Our values define who we are and how we conduct ourselves in our daily work, ensuring that our clients always know what to expect from Trébol Jurídico as their partner.
Empathy
Understanding our clients’ situations, their needs, and the importance of the service we provide is fundamental to us. We are committed to keeping up with consumer changes to identify best practices for collection and delivering the most personalized service.
Our business is about people, so we recognize that each situation is unique with its own social and economic realities. We strive to understand individuals and businesses and their diverse perspectives.
Dignified and respectful collection is our core principle, present in our interactions with debtors, clients, suppliers, and team members. Maintaining open, clear, respectful, and timely communication is essential at all times.
In our collection efforts, we actively listen and seek to understand the reasons for non-payment or delinquency, offering different alternatives to reach win-win negotiations.
Transparency and Trust
We understand that trust is the foundation of our work, and we always address our clients’ needs with commitment and honesty.
Transparency as a fundamental value enhances our commitment to our employees, partners, clients, and debtors. Our clients entrust us with their most important asset: their customers. Therefore, a basic prerequisite for our success is that they have full trust in our team.
Our management can be verified daily to ensure effective collection in collaboration with our clients.
Ethics
We handle sensitive situations and identify complex cases within our management, providing reassurance to our clients through transparent practices.
Changing the perception of credit management is essential. We have the opportunity to show that collection can be conducted positively.
We encourage our clients to act similarly, always being honest, fair, and valuing each situation individually.
We ensure that our team develops harmonious and productive relationships, with individual and non-delegable responsibilities.
Respect
We understand the complexity of our task and the situations across different economic sectors. For this reason, our team performs their work in a courteous yet rigorous manner, recognizing that respect is a fundamental principle in all our daily actions.
We use friendly language with precise messages to ensure that obligations are paid as quickly as possible, benefiting both the company and the debtor. A key goal is the amicable resolution of conflict situations.
When legal actions or lawsuits are necessary, we are committed to resolving cases with ethical values and good conduct for all parties involved.